Refund Policy
Our commitment to fairness and transparency in all our business operations, especially regarding payments for professional services.
Professional Service Categories
Cleanup Projects
Bookkeeping cleanup projects involve intensive, one-time manual labor to bring historical records up to date.
- •Initial deposits are generally non-refundable once work has commenced.
- •If cancelled mid-way, you will be billed for hours/milestones completed up to the cancellation date.
Monthly Bookkeeping
Our monthly bookkeeping services are provided on a recurring basis to ensure your operations remain organized.
- •Monthly fees cover active management of ledgers, reconciliations, and reporting for that specific period.
- •Refunds are not typically provided for months where service has been rendered and reports delivered.
Subscription Billing
BrainyFlavors operates on a subscription billing model. Payments are automatically processed at the start of each service cycle. This allows us to dedicate the necessary time and technology to your business without interruption.
When Refunds Are Available
You may be eligible for a refund or service credit under the following circumstances:
Billing Errors: If you were accidentally double-billed or charged an incorrect amount due to a technical error.
Duplicate Payments: If a payment was processed more than once for the same service period.
Service Failure: If BrainyFlavors fails to deliver a specifically contracted report or service within the agreed-upon timeframe, despite receiving all necessary data.
When Refunds Are Not Available
Work Already Performed: Any hours spent or reports completed prior to a cancellation request.
Change of Mind: If you decide to discontinue services after the work for the current period has already begun.
Data Delays: If services could not be completed because the client failed to provide necessary financial access or documentation.
Client Cancellations
- Notice Period: To cancel your monthly bookkeeping subscription, we require 30 days' notice prior to your next billing date.
- Final Deliverables: Upon cancellation, we will complete the work for the final paid period and ensure you have access to your completed financial records.
Billing Disputes
If you believe there is an error in your invoice, we commit to reviewing all billing disputes with honesty and professional integrity. Disputes must be submitted within 15 days of the invoice date to be eligible for a formal review.
Contact Process
To request a refund or report a billing issue:
Submit a request through our Contact page with your business name and invoice number.
Include the reason for your request.
Our team will review your request and respond within 3–5 business days.
Last Updated: July 2026